FAQ PAGE

Frequently Asked Questions

You will find here all answers to your questions. If you have any other questions or need help with anything, please do not hesitate to get in touch with us 

GET THE 3RD PRODUCT FOR FREE

Buy 3 products and get the cheapest one for free.

Processing Time

All orders are processed and fulfilled within 24 hours and you will receive a shipping confirmation email.

Shipping Time

USA: 3 - 6 business days - USPS
CANADA 6 business days - CANADA POST

Jewelry

Our 14k & 18k Gold PVD stainless steel jewelry is waterproof! The stainless steel base is used for its tarnish resistant characteristics, which means you can get it wet and it won't discolour or tarnish. 

While pieces used with a stainless steel base are waterproof, we advise to avoid any harsh chemicals. Please make sure it is cleaned and dried properly after getting wet and when storing your jewelry. 

Stainless steel

Stainless steel is used as a base metal in the gold and silver plating process. It is widely appreciated for its 'anti tarnish' or 'waterproof' characteristics.

My Promotional Code does not work

You can not pair two promotional codes together, you have to choose the most advantageous of the two.

 

Return / Exchanges/ Cancellation Policy

Return Policy

All purchases made on our website are final sale and cannot be returned or exchanged for change of mind. 
If you receive a faulty or damaged item we will happily replace your item and process a reshipment of the same item at no extra cost. We do not provide refunds in this case.
If you have any further questions please email our customer service team at support@anachristi.com.

Exchange Policy

All purchases made on our website are final sale and cannot be returned or exchanged for change of mind. 

If you receive a faulty or damaged item we will happily replace your item and process a reshipment of the same item at no extra cost. We do not provide refunds in this case.

If you have any further questions please email our customer service team at support@anachristi.com

 

Order Cancellation Policy

 

Please be aware that all sales are final. 

Unfortunately, we cannot cancel orders or process refunds for change of mind once they have been fulfilled. 

If you have any further questions please email our customer service team at support@anachristi.com.

 

Which payment methods do you accept?
We offer the following payment methods:

Visa
MasterCard
American Express
PayPal